RETURNS & REFUNDS POLICY

This Returns & Refunds Policy applies to products sold by Multi Leasing Group Pty Ltd (ABN 62 629 310 925), trading as Bushway (“Bushway”, “we”, “us” or “our”).

At Bushway, we want you to shop with confidence. As an Australian business, we comply fully with the Australian Consumer Law (ACL).

This policy explains your rights and how returns and refunds are handled.

---

1. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure.

• Compensation for any other reasonably foreseeable loss or damage.

• Have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

---

2. Faulty, Damaged or Incorrect Items

If your item arrives:

• Faulty

• Damaged in transit

• Incorrect

• Not as described

Please contact us within 48 hours of delivery and provide:

• Your order number

• A description of the issue

• Clear photos or video evidence

We will assess the issue promptly and provide a resolution in accordance with the Australian Consumer Law.

Where a product has a major failure, you may choose a refund or replacement.

Where the issue is minor, we may offer repair, replacement or refund as appropriate.

If a return is required due to a confirmed fault, Bushway (Multi Leasing Group Pty Ltd) will cover reasonable return shipping costs.

---

3. Change of Mind Returns

We accept change-of-mind returns under the following conditions:

• Request must be made within 14 days of delivery

• Item must be unused, unopened, and in original packaging

• Item must be in resaleable condition

• Return shipping costs are the responsibility of the customer

• A 10% restocking fee may apply to approved change-of-mind returns

Change-of-mind returns are not required under Australian Consumer Law.

Returns must be authorised before being sent back. Items returned without prior written approval may not be accepted.

---

4. Return Process

To request a return:

1. Contact us via our Contact page or email with your order number.

2. Provide details and supporting evidence (photos where applicable).

3. Wait for written return authorisation and instructions.

4. Once approved, return the item as instructed.

Do not return items without authorisation.

---

5. Refund Processing

Once a returned item has been received and inspected:

• Approved refunds will be processed to the original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your financial institution.

• Shipping charges are non-refundable for change-of-mind returns.

---

6. Manufacturer Warranty

Many products include a manufacturer’s warranty (typically 12 months unless otherwise stated).

Warranty coverage applies in addition to your rights under Australian Consumer Law.

---

7. Contact

For all returns, warranty or refund enquiries, please contact:

Multi Leasing Group Pty Ltd (ABN 62 629 310 925)
Trading as Bushway
Wallace Parade
Lindfield NSW 2070
Australia

Email: hello@bushway.com.au